Last updated: 14.05.2026
At Badem, we take privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, and what rights you have when using our online store.
1. Data Controller
Badem / Thibeko AS
Organization number: 936 630 324
Address: Solliveien 19, 3150 Tolvsrød, Norway
Email: [email protected]
Phone: +47 980 71 065
If you have any questions regarding privacy or how we process personal data, please contact us by email.
2. What Personal Data We Collect
When you use our online store, we may process the following information:
Purchases and Orders
- Name
- Delivery address and any additional delivery information
- Email address and/or phone number
- Order and purchase history
- Messages or inquiries related to your order
Payments
Payments are processed by Nets. We do not normally receive or store card details.
We may receive:
- payment status
- transaction reference
- necessary information to confirm payment or process refunds
Customer Service and Complaints
When contacting customer service, we may process:
- contact information
- correspondence and communication
- images or descriptions submitted in connection with complaints or claims
Newsletter
If you subscribe to our newsletter, we process:
- email address
- consent and unsubscribe information
Website Usage
When you visit our website, we may collect technical information such as:
- IP address
- browser and device type
- pages visited
- information collected through cookies and similar technologies
See section 8 for more information about cookies.
3. Why We Process Personal Data
We only process personal data when necessary to provide our services or comply with legal obligations.
To Process Orders and Deliver Products
This includes:
- order processing
- packing and shipping
- order confirmations and delivery updates
Legal basis: Contract (GDPR Article 6(1)(b))
Payment Processing and Fraud Prevention
Payment information is processed via Nets to complete transactions and prevent fraud.
Legal basis:
Contract (Article 6(1)(b)) and/or legitimate interest (Article 6(1)(f))
Customer Service, Returns and Complaints
We use personal data to:
- respond to inquiries
- handle returns and complaints
- process refunds or replacements
Legal basis:
Contract (Article 6(1)(b)) and/or legal obligation (Article 6(1)(c))
Accounting and Documentation
Certain information must be stored in accordance with accounting and bookkeeping laws.
Legal basis: Legal obligation (Article 6(1)(c))
Newsletters and Marketing
If you have consented, we may send newsletters, promotions, and offers by email.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails.
Legal basis: Consent (Article 6(1)(a))
4. Sharing of Personal Data
We only share personal data when necessary to provide our services.
Shipping and Delivery
We share necessary information with shipping providers, including:
- name
- address
- contact information
Payments
Payment information is processed by Nets.
Public Authorities
Information may be shared if we are legally required to do so.
We never sell personal data to third parties.
5. How Long We Store Personal Data
We store personal data only as long as necessary for the purposes for which it was collected.
Order and Customer Data
Stored as long as necessary to:
- fulfill the agreement
- handle returns and complaints
- provide customer support
Accounting Information
Stored in accordance with legal requirements.
Newsletter Subscriptions
Stored until you withdraw your consent or unsubscribe.
Cookies and Technical Data
Stored according to the duration of the specific cookie.
6. Your Rights
You have the right to:
- request access to your personal data
- request correction of inaccurate information
- request deletion of personal data
- request restriction of processing
- object to processing based on legitimate interests
- receive your data in a portable format (data portability)
If you wish to exercise your rights, please contact us at [email protected].
You also have the right to file a complaint with your local data protection authority.
7. Security
We continuously work to protect your personal data through technical and organizational security measures.
Payment information is processed through Nets’ secure payment solutions.
8. Cookies and Similar Technologies
Our online store uses cookies and similar technologies to:
- ensure necessary website functionality
- remember preferences and settings
- analyze website usage
- improve user experience
- display relevant marketing if you consent
You can manage or delete cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy when necessary, for example due to changes in services, regulations, or suppliers.
The latest version will always be available in our online store, with the updated date shown at the top of the page.
Contact Information
Privacy contact: [email protected]
Supervisory authority: Norwegian Data Protection Authority (Datatilsynet)